Water Industry Case Study

Over the last 2 years we have been working with Neil Brennan, CEO Central Highlands Water Authority (CHW), and his executive team to create a Strategic Management and Monitoring capability.

The critical issues faced by Neil and his team included:

Difficulty in implementing and communicating strategy effectively

Managing and monitoring strategic performance proactively

Costly inconsistent data flows

Handling and integrity from data capture to point of incorporating into corporate knowledge instruments, reports and decision support applications

Unaligned use of information across the business, creating knowledge conflict

The trigger for CHW to engage POL to provide a 'Water Industry' specific solution was the need to track key performance metrics to satisfy the new regulations being introduced by the Victorian state government and in so doing be sure of compliance without 'gold plating' processes. This project has now been completed and CHW has a solution that meets all the regulator's requirements. The implementation of PulseSuite® for finance has given "phenomenal results" which extends its value into other areas of his business, according to Neil.

To view the case study or, case study summary, please click one of the following hyperlinks.

Central Highland Water Case Study - Full

Central Highland Water Case Study - Summary